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Issue Management

Instant set-up, Zero train, Web-collaboration, Full audit trail

Increasing use of external partners to deliver core aspects of service and products means clarity of execution is paramount.  Whether this be in the early stages of product development, during the execution of marketing campaigns or just service recovery it is essential to have real-time visibility of what is happening.  More often than not this is achieved through email, excel spreadsheets or silo bespoke systems  none of which give a complete or timely view of what is happening.  OpsComm provides a complete infrastructure solution which can be set up in minutes to handle the wide variety of tasks involving external suppliers and partners.

Issue Management

  • Track issues from creation to completion
  • Allocate to groups for any member to respond
  • Attach documents and messages to issues to give full audit trail
  • Time bound issues against agreed services levels
  • Automatic alerts notify of issues at risk or running late
  • Use eMail update system for rapid on-the go updating and rapid deployment to suppliers
See Issue Management for more information

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"Investors want more transparency on risk and 82 per cent will pay a premium for companies with good risk management"
Tom Mcgrath Global Senior Partner E&Y


"Outback is a rapidly expanding restaurant chain. OpsComm has helped us manage and monitor our managers productivity. With Opscomm’s ability to track tasks -specifically delegation and accountability - our delivery of operational standards has improved dramatically.
OpsComm has also ensured we have a method of staying compliant with health, safety and labour legislation."
Mike Palmer, Partner Outback UK, Aug 2007


"ESP is a rapidly growing HR service provider supporting mid-market organizations. OpsComm has dramatically improved our ability to service our clients and ensure our back-end suppliers are rapidly resolving customer HR issues. OpsComm gives us the visibility we need to track and monitor all HR issues for our customers."
Peter Bryne, Managing Director ESP Ltd, Jul 2007


"According to recent Government statistics UK productivity, as measured by GDP per employee, was behind the average of all other G7 countries. The USA leads with productivity ahead by some 24% reflecting the increased investment per employee."
UK Government Statistics


"Vestel is one of the largest OEM manufacturers of TV’s and electrical goods in Europe. OpsComm has helped my team to operate a tailored order management process reflecting the very different and regularly changing requirements of each of my customers."
Stas Strach, UK Managing Director, Dec 2007
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