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Incentive & Reward


The OpsComm Incentive and Reward module is designed to motivate and encourage the appropriate behaviour in employees, customers and partners. Our solutions enable the company to set multiple objectives by individual and reward very specific behaviour. For example, objectives can be set against any measures such as weekly sales targets, cancelled customers loan application or returns by product group. Combined with the Content Management features, OpsComm can attach information such as product features, promotional briefing notes, service training manuals to the incentive programme thus rewarding individuals for developing their skills and knowledge.

Unlike almost all other incentive schemes which rely on pre-defined rules, OpsComm is totally dynamic and new incentives can be added as  the needs and priorities of the business change.  Directors can create an “incentive budget” against a specific business initiative against which Managers have the freedom to allocate rewards to direct effort and detailed priorities.  This process of linking business objectives to an incentive scheme we call “Value-Points”, 
 
Benefits

The correlation of corporate objectives to specific individual activities using our incentive and reward solution provides a powerful mechanism to generate performance transparency across the organisation using OpsComm’s simple ”Value-Points"  framework. OpsComm helps to operationalises the business strategy and provides a coherent communications infrastructure to direct scarce resources on meeting immediate organisational goals.

Using our solution provides a direct linkage between  exsisting initiatives and on-the-ground staff activities without the communications complexity inherent in other alternatives.
  • Links corporate objectives to employee behaviour
  • Easy to communicate priorities to the Organisation
  • Links into eLearning initiatives
  • Brings the "Balanced Scorecard" to life for employees
  • Monitors & rewards positive changes in employee behaviour
  • Encourages team work
  • Highly motivational for employees


Features


OpsComm provides an incentive and reward programme that links employee objectives to "points". Corporate objectives can be broken down into specific actions and outcomes to which points can be attached. On achieving the objectives or displaying the appropriate behaviour, points are granted.

A scheme can be implemented where each participant in the point scheme can elect to choose a reward based on achieving a specified number of points. Normally these point are obtained over a 3-6 month period and then redeemed for a prize. In concept, whilst this appears very similar to most consumer loyalty schemes, the unique difference is that a scheme is being designed for each and every participant!

 

  • Multiple “Incentive Budgets” can be directly linked each corporate initiative with a value which relates to the value of the initiative to the company
  • Budgets can be re-allocated to sub-ordinate managers
  • Points can be linked to tasks for an individual or group
  • Continuous monitoring of points against each task
  • Dynamic linkage to eLearning content
  • Points granting requires tasks validation by managers
  • Fraud tracking


Transparent and Simple Performance Metrics

OpsComm allows group objectives to be set and groups to be rewarded on meeting their objectives. Making points visible across the organisation provides a unique man management tool to encourage team and individual behaviour without reference to remuneration or status based metrics.

Tailored Solutions

OpsComm can provide a tailor-made rewards programme selecting with our clients an appropriate set of benefits from which participants can select their "Aspiration Prize". For example, training programmes or a holiday for two in Italy may form part of the prize catalogue.

Intregration into Business Processes

Our solutions can generate real-time incentive and rewards within transactional systems such as sale order processing or call centres to generate real time reporting on meeting corporate sales and customer service metrics.
We can incentivise the collection of data from customer interaction collecting, for example, current and future needs and then rewarding each element of the sales process from initial engagement through to ongoing service.

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